Best Western Empire Palace Hotel & Spa

النص الأصلي للفندق — الإنجليزية

The property charges a certain amount for provision from all reservations, and payment will be refunded afterwards to ensure the validity of the credit card. Refund policies may vary in bank's pending payment policies. The hotel offers transfer to/from Istanbul Airport and Sabiha Gokcen Airport at a surcharge. Guests wish to use transfer service can contact the property for further details. Contact details can be found in booking confirmation. A deposit may be required at the property.

عند أي اختلاف، يُعتمد النص الأصلي.

النص الأصلي للفندق — الإنجليزية

Excellent central location (old town, close to attractions)

Consistently praised, helpful and personable staff (Irfan, Selyn, reception)

Some rooms very clean with fresh linen and daily housekeeping

Good restaurant/menu mentioned by some guests

النص الأصلي للفندق — الإنجليزية

Cleanliness issues reported (spotted/torn towels, occasional smells)

Noise from street/tram and early morning prayers affecting sleep

Room wear and maintenance problems (A/C, TV, worn bathrooms, roof noise)

Breakfast/F&B basic and isolated food hygiene issue (rancid butter)

Payment/cash handling problems (forced cash payments for some services, transaction fees)