Booking guide
Booking and payment, step by step
This page shows how booking works on our site, how you pay and what you see before you decide anything. If anything is unclear, our team answers on WhatsApp day and night.
- Cancellation terms before you decide
- The price you saw, in writing
- Answers 24/7
Booking in four steps
From search to confirmation.
Search
Enter the destination and dates to see the hotels or flights available.
Compare
Fares, times, baggage, meals and the cancellation terms of each option are shown before you pick.
Request on WhatsApp
Press «Request on WhatsApp»: your pick and the price shown are written into the message for you; you just send it.
Written confirmation
The booking confirmation is sent to you in writing.
Payment
You always see the amount and the terms before you pay.
Nothing is paid on the site
While online booking is not open, the site takes no payment at all. Our team tells you how to pay, in the same chat, before anything is confirmed.
The price you saw
The price you saw on the site is written into your message, and any difference is told to you plainly before you confirm.
Cancellation and refunds
Each option’s cancellation terms are shown before you pick, and refunds follow our published terms.
Refund policy
For partner agencies
Agencies pay from their wallet in the panel.
Top up by bank transfer
Transfer the amount to our account and enter the receipt’s reference in the panel; the wallet is credited once it is checked.
Pay from the wallet
Each booking is paid from the wallet, or from the credit line set for your agency.
Refunds to the wallet
Every refund returns to the same wallet, and each movement is listed against its own booking reference.
Agency account
An agency account is free and opens online.
For agencies
Questions about booking and payment
Why is there no direct booking button?
Online booking is not open yet. Until it is, the «Request on WhatsApp» button sends your pick to our team and the booking is made there.
Do I pay anything on the site?
No. While online booking is not open, the site takes no payment, and the way to pay is agreed in the chat with our team.
Where do I see the cancellation terms?
Each room’s and each flight’s terms are shown next to it before you pick. Our general terms are on the «Refund policy» page.
How fast do you answer?
Our team answers on WhatsApp and email around the clock.
I am an agency. How do I pay?
Agencies top up their wallet by bank transfer and pay for bookings from it.
Need a hand with a booking?
Write your trip on WhatsApp; our team answers day and night.