Terms and conditions

SKY LINE TRAVEL is a flight distribution platform for travel agencies, connected directly to the airline reservation system. We place the reservation in the airline system and issue the electronic ticket.

• We make the reservation, issue the ticket, and give the agency the tools to manage it.
• The operating airline decides which seat is sold, at what fare and on what conditions.
• Every figure you see in the panel was read from the airline system at that moment.

The panel is for licensed travel agencies only. Individuals and unlicensed resellers are not accepted.

• At registration you must upload the activity licence, the company registration document and the manager identity document.
• The accuracy and validity of those documents is your responsibility. An expired or incorrect document is sufficient grounds to refuse or suspend an account.
• If your licensing status changes, you must tell us.

Your account may hold several users — a separate login per branch or counter, each with its own permissions and credit ceiling.

• Anything done under your login is treated as done by you. Keeping the password safe and two-factor sign-in enabled is your responsibility.
• You are responsible for the actions of the users and sub-agencies you create.
• Every action in the panel is recorded in the audit log with the user and the exact time.
• Tell us immediately if you suspect unauthorised access.

You hold a credit account with us. Issuing a ticket debits it; an approved refund credits it back.

A reservation creates a real PNR in the airline system and holds the seat until the hold expires. Until the ticket is issued no money moves, and the reservation is released automatically at the end of the hold.

• Passports, visas, document validity and destination entry requirements are the responsibility of the passenger and their agency, not ours.
• The fare applied at ticketing is the fare at that moment; the fare seen at search time is not guaranteed.
• If the airline refuses or cancels a reservation, we cannot guarantee it.

Date changes and refunds are made from the panel, and the operating airline’s own rules and penalties apply to them.

• The penalty is calculated from how long before departure the request is recorded.
• For some fares the airline publishes no refund scale at all; in that case the conditions printed on the ticket govern.
• Refunded amounts are returned to the agency credit account once the airline approves them.
• We do not add any penalty beyond what the airline sets.

The timetable, delays, time changes, rerouting and cancellations are the airline’s decisions. We pass those changes on to you but have no control over them.

• On a cancellation or delay, passenger rights are those set by aviation regulation and the airline conditions.
• We are not answerable for consequential losses such as a missed onward flight, hotel or tour.
• Claims relating to carriage are pursued with the airline; we will assist with that.

• Speculative reservations, bulk holds with no intent to ticket, and any behaviour that locks airline inventory are prohibited.
• Automated extraction of data from the panel is allowed only through the official web service with a valid key.
• Do not hand your access to another person or business; use the sub-agency feature for that.
• Fares and data shown are for your sale to a traveller, not for public redistribution.

Either side may end the relationship. Outstanding financial obligations and already-issued tickets survive its end.

• An account may be suspended immediately on breach of these terms, overdue debt or suspected fraud.
• On suspension, access to existing bookings and statements is preserved so the account can be settled.

We keep the panel available with reasonable effort, but we cannot guarantee uninterrupted availability of the airline system or of the network between us.

• During an airline outage, search and ticketing may be temporarily impossible. The panel says so explicitly rather than showing a stale answer.
• Our liability in any event does not exceed what we received for the reservation concerned.
• Indirect and consequential loss, including loss of profit, is excluded.

These terms are governed by the laws of the Sultanate of Oman, and disputes are heard by the competent courts of that jurisdiction, unless agreed otherwise in a separate contract.

We may update this document. The last-updated date is shown at the top of this page, and material changes are notified to partner agencies through the panel.