Sky Line Travel adds nothing of its own to the penalty
We distribute the booking and issue the ticket. Fares, fare rules and the refund and change penalties all belong to the operating airline. What is deducted is what the airline set for that exact flight and that exact fare class — not one unit more.
How the figure is decided
Three things set it. None of them is ours.
- Step 1
The fare class
Each fare class carries its own refund scale. Two passengers on the same flight in different classes pay different penalties.
- Step 2
How long before departure
Measured from the moment the request is recorded in the system, not the moment you decided. The closer to departure, the higher the tier.
- Step 3
The airline’s live table
The panel reads the scale from the airline system at that moment and applies the correct tier. Nothing is served from a stored table.
Where the real figure appears
In the panel, before anything is final
When an agency raises a refund or a date change, the exact deduction and the exact amount coming back are shown before the final confirmation. No request is submitted without that figure being seen.
The fare conditions printed on your e-ticket
That ticket’s own cancellation scale is written into the electronic ticket document. If you have the ticket, you have its conditions — no call required.
Three things the airline can publish for a fare
The panel names all three separately, because to a traveller they are three completely different situations.
Refundable on a tiered penalty
The common case. The airline has published penalty tiers by time before departure, and the panel applies exactly those.
The airline published no scale
For some fares no refund scale is published at all. The conditions printed on the ticket then govern, and the panel says so plainly rather than guessing a number.
A non-refundable fare
Some fares are non-refundable from the outset. That is visible in the fare conditions before booking, not after payment.
Who does what
- The operating airline
- Sets the penalty scale, approves or refuses the refund, and decides the final amount.
- Sky Line Travel
- Passes the request to the airline, shows the live scale, and returns the money to the agency credit account once the airline approves. Adds no penalty.
- The issuing agency
- Raises the request from the panel, sees the deduction before confirming, and returns the money to its own traveller.
- The passenger
- Takes the request to the agency that issued the ticket, and can follow its progress in the refund tracker on this site.
The money always travels one way, back along the path it was sold: airline → agency credit account → passenger. We do not pay a passenger directly, because the sale contract is between the passenger and their agency.
Frequently asked
Because there is no single number. The scale is per flight and per fare class; any percentage printed here would be wrong for some tickets, and that wrong number is what later becomes a dispute. The right figure is the one shown before you confirm and written on your ticket.
From the date and time the request is recorded in the system, relative to departure. The purchase date plays no part.
That is a different case from a passenger cancelling, and it is governed by aviation regulation and the airline’s own conditions. Raise it through your agency so it can be pursued with the airline.
Raising it and seeing the amount is instant. When the money returns depends on the airline’s approval and is outside our control; each stage is visible in the refund tracker.
Yes — normally a change fee plus the fare difference if the new date is dearer. Both figures are shown before you confirm.
On a system ticket a name change is normally impossible. Correcting it requires void and re-issue with the airline penalty, which is why the name must match the travel document exactly.
Have a request in progress?
Follow your refund without an account, or — if you are a partner agency — raise it from the panel support desk with the booking reference attached.
Fares, fare rules, penalties and the carriage itself are set and operated by the airline. SKY LINE TRAVEL distributes the booking and issues the ticket. Terms and conditions