Fares and pricingGroups are a different product, not a bigger booking
Ten seats bought one at a time is not a group. The quote, the deadline and the deposit all work differently.

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For travel agencies
Practical writing on selling air tickets: fares and fare classes, reservations and ticketing, refunds and reissues.
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A reservation creates a real PNR and holds real seats. It also expires, quietly, and nobody is charged when it does.
2 min read

2 min read

2 min read

2 min read
Fares and pricingTen seats bought one at a time is not a group. The quote, the deadline and the deposit all work differently.
Refunds and changesFive things worth confirming while there is still time to fix them.
Refunds and changesA schedule change is not a cancellation by the passenger, and the rules that apply are not the same.
Booking and ticketingOne balance, debited on issue and credited back on refund, with every movement carrying its own booking reference.
Booking and ticketingOn a system ticket a name cannot be changed. Correcting a typo means voiding and re-issuing, with the airline’s penalty.